Is my order shipped out? Tracking doesn’t show anything yet.
The tracking information are updated automatically. It can take a few days until it shows the initial update for international
Can you ship to DHL Packstations / PO boxes / post offices?
Shipping to a DHL Packstation is no problem. You have to fill the address fields with the correct information though.
Can I pick my order up myself? I live close to you.
That usually is no problem. But as long as Covid measures are in effect we can't offer personal pickup at
How long until a customized toy will be shipped after ordering?
We’re usually sending packages out 2-5 business days after the payment was received. There might be delays due to high
Are fees and taxes for customs already included in the price?
There will be no additional fees if you are ordering from within the Eu. Shipments to destinations outside the EU
How long will shipping take and is there a tracking option?
That depends on the destination of course. Here’s a rough estimate for regular destinations: Germany 1 – 3 business days
How long until a premade toy will be shipped after ordering?
Premade toys will be dropped off for shipping on the next business day.
Is the packaging discreet?
Of course! The package is brown without any writings on it. The shipping sticker states your and our mailing adress
