Frequently Ask Questions
All toys are made of body-safe medical grade platinum cured silicone. The pigments used to dye the silicone are body-safe too of course.
Our go-to firmness is ShoreA 00, called “Standard” in our customization. It is soft, squishy and feels great. It can be compared to relaxed muscle or gummy bears. Some top heavy models like Mundir and Ferin don’t stand on their own in this firmness.
Yes we are!
Send us a mail at application@neotori.com and tell us a few things about yourself.
We are looking to fill local positions, so you should live in the vicinity.
We search for someone with interest in one or more fields listed below
- Pouring toys
- Helping with creating new products
- Social Media & Content Creation
- Media design
- Product photography
- Creating and maintaining listings
Simply let us know which of these fields are interesting to you and if you have any prior knowledge.
The tracking information are updated automatically. It can take a few days until it shows the initial update for international shipments though.
Send us a mail with your channel and a few information about yourself, your content and your audience and we will see if we can work something out. :3
Transfers within Germany usually take one, sometimes two business days.
It takes a little longer from every other country in the EU, mostly about 3-5 business days. You will receive an email from us once it arrives.
We are happy to answer any questions you might have! Simply email us at support@neotori.com and we will answer at the next opportunity.
Shipping to a DHL Packstation is no problem. You have to fill the address fields with the correct information though. Here’s how it’s done: DHL Packstation
If you want to use a PO box or pick it up at a post office please check if actually is possible. Usually you need a modified address (post office number, post code) so make sure you have the correct information ready. As long as it is possible we will ship there.
We can’t offer custom shapes or modified versions of existing products. Molds can’t be modified, so even a small change in shape would have to be designed, 3D printed, processed and molded to get a changed shape. It basically is the same process as creating a new toy is. And we currently have no time to realize the new models we have lined up.
These three extras are the most requested ones. We have them on our to-do list and they will be added at some point.
In April 2020 we answered requests about them with “once the Covid chaos settles a bit we will continue working on it”, and as of December 2020 we sadly have no other answer for you. Shipping is a global shitshow and we have two people doing nothing else than taking care of shipping currently. Once these resources are free again we will have more frequent advancements, hopefully sooner than later.
That usually is no problem. But as long as Covid measures are in effect we can’t offer personal pickup at our workshop, sorry.
Beside our standard-firmness there also is firm (ShoreA 08) silicone available.
It can be compaired to flexed muscle and is a little more durable than the standard option. It still bends if needed and handling improves in situations like strap on play.
Due to the nature of the firmer silicone we sadly can’t offer split colorations with it.
There are no other firmness options planned for the near future, but it might change at some point.
