Frequently Ask Questions

Some countries cancel tracking on international shipments once they arrive at customs. It’s a private data security thing. Australia and Canada are the two cases we know about so far.

There is no reason or possibility for us to modify or cancel tracking. Why should we after all.

Of course! The package is brown without any writings on it.

The shipping sticker states your and our mailing adress if sent to a destination inside the EU.

If the destination is outside the EU there will be a second sticker for customs with the package content (we declare it as a “silicone product”), the product price and its weight.

That depends on the destination of course.
Here’s a rough estimate for regular destinations:

Germany 1 – 3 business days
Europe 2 – 7 business days
USA 5 – 10 business days

These times are estimates and things like border customs and holliday seasons can delay the shipment.

All international orders automatically come with tracking so you’ll be able to check its status.

We’re usually sending packages out 2-5 business days after the payment was received.
There might be delays due to high demand when new models arrive, a sale is running or if it’s holliday season. But it usually is just one or two extra business days.

If something majorly delays the process we’ll let you know of course.

There will be no additional fees if you are ordering from within the Eu.

Shipments to destinations outside the EU often come with custom duties or fees and vary from country to country. We suggest you check your local import regulations if you are not sure if it applies to you.

We won’t and cannot fake customs documents for any reason.