News2020-08-23T13:42:36+02:00
1501, 2021

Current shipping time

By |January 15th, 2021|

The worldwide shipping situation has only partially improved within the last year and there continue to be delays in transportation on the part of the shipping companies.

 

The current (15. January 2021) shipping times in business days (Mo-Fr) are:

Germany: 1-2
European Union: 5-15
United Kingdom: 5-15*
Rest of Europe: 5-20
United States**: 10-25
Canada: 10-30
Australia/New Zealand: 30-45 (or more)
Worldwide: 10-45 (depends on the distance from Germany to your country)

*due to Brexit there are problems with customs and therefore your parcel may be delayed.
**Alaska, Hawaii and outer territories: 30-45

 

We offer the possibility that your order will be shipped express. If you are interested, please send us an email to support@neotori.com with your order number or the products you would like to order. We will then calculate the individual shipping price for you.

3012, 2020

Update: Shipping Information for UK/Ireland

By |December 30th, 2020|

Shipping to the UK and Ireland will resume on Monday, 04.01.2021. We will ship all ready to ship orders on Monday and Tuesday. Orders that have already been shipped and have been returned to us or will be returned to us in the future will of course be shipped again immediately.

2112, 2020

Shipping Information for UK/Ireland

By |December 21st, 2020|

Due to the reported mutation of the coronavirus, various European governments have restricted connections with the United Kingdom as of December 20 or 21, 2020. Among others, the French government has closed the Eurotunnel for travel and freight traffic for at least 48 hours, the same applies to the ferry ports. The transport routes to Ireland are also affected by this interruption of transport connections. For this reason we are currently unable to ship to the UK and Ireland. Also already shipped orders from the last days will be returned to us. As soon as the shipping stop has been lifted we will ship the orders again as soon as possible.

2711, 2020

Secured Premades

By |November 27th, 2020|

Orders that were ordered before the first and second downtime and could not be processed by PayPal were put aside by us. We will manually review each of these orders next week and contact you.

Emails that are not answered directly during the weekend will be answered at the beginning of next week.

I am very sorry for the problems today, we were not prepared for this big rush (and neither was our server).

 

2711, 2020

Frisky Friday delayed by 2 hours

By |November 27th, 2020|

We are terribly sorry, but we have to postpone the Frisky Friday Sale by 2 hours. Unfortunately we misjudged the amount of work for our biggest drop. We apologize for this ūüôĀ

2611, 2020

Frisky Friday Shipping Information (Update)

By |November 26th, 2020|

Unfortunately we are still not able to ship to the following countries due to the pandemic:

Guadeloupe, Cuba, Myanmar, Iran, Reunion, Mauritius, Chile, Guyana and Suriname

Orders from these countries are possible and we will ship them as soon as shipping is possible again. For some of these countries premium shipping is possible. If you are interested please send us an email after your order and we will calculate the shipping costs for you.

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