We’re happy to announce that standard shipping to the USA is now available again. After several months without a viable solution, we can once again offer a reliable and affordable shipping option for all U.S. customers.

15% Import Duties Included at Checkout (DDP)

Due to new U.S. customs regulations, a 15% import duty now applies to all silicone products imported into the United States. To keep the process simple and transparent, these fees are collected directly during checkout.

Your parcel will be shipped using DDP (Delivered Duty Paid), which means:

• All import costs are prepaid
• No additional charges upon delivery
• No interaction with customs required

DHL Express Temporarily Unavailable

Please note that DHL Express shipments to the USA are currently unavailable for an indefinite period. We will re-enable this option as soon as DHL Express becomes a reliable choice again for U.S. deliveries.

Good news – standard shipping to Canada is available again! 🎉
The Canada Post strike has ended, and services are back in operation.

Please note: Since a large backlog of parcels has built up during the strike, delays are still possible while Canada Post works through all pending shipments.

Of course, DHL Express remains available for faster and more reliable delivery.

Thanks for your patience while things get back to normal!

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Canada Post workers have gone on a nationwide strike starting September 25, 2025. The strike comes after disputes over government plans to restructure postal services — including cuts to door-to-door delivery and changes in rural post offices.

Because of this, Canada Post has suspended all mail and parcel processing across the country. No letters, packages, or standard shipments are currently moving, and some post offices are closed until further notice.

What this means for you:

• Standard Shipping to Canada is on hold – we’ll keep your orders safe and send them out the moment postal services resume.

• DHL Express is still available and working without disruptions, so if you’d like faster delivery, this option is ready to go.

We’ll continue to monitor the situation and update you as soon as there are changes. Thanks a lot for your patience and understanding 🙂

As of August 29, 2025, the United States has ended its “de minimis” exemption for all incoming shipments valued under $800, a change that immediately impacts standard international shipping practices. Formerly tax-free, these packages will now incur full customs duties or a temporary flat fee for postal deliveries.

Due to the abruptness of this shift and the lack of clarity around implementation, all non-express shipping services are currently suspended. Consequently, we are only able to ship orders via DHL Express at this time. All other orders are being held temporarily until the situation stabilizes and shipping can resume under compliant terms.

We understand the inconvenience this causes and sincerely appreciate your patience. Rest assured, we are closely monitoring further developments and will promptly update our shipping policy as soon as we can safely offer alternatives again.

Thank you for your understanding and continued support.

Update: We have fixed the error and the shipping costs should now be removed for all currencies once the threshold in Euro has been reached. The currency conversion takes place in the background.

There is currently a display error for reaching free shipping in the cart and checkout. Free Shipping is granted for an amount of 100 Euro (Germany) and 200 Euro (rest of the world). In the cart and checkout, free shipping is already displayed when reaching 100 or 200 currency units (all currencies), but the shipping costs are still charged.

We are working on a fix for the display error.

I thought it might be time to write another short update so that everything stays up to date here.

We’re so happy to announce that this week we successfully implemented the Google Pay and Apple Pay wallets. From now on it is possible to pay with these two payment options.

We’ve added a few more currencies for you to choose from! We’re delighted to announce that you can now pay in British Pounds (GBP), Polish Zloty (PLN), Canadian Dollars (CAD), Australian Dollars (AUD), and Japanese Yen (JPY) in addition to Euro (EUR) and US Dollars (USD)! We’ve also added more payment options in these currencies. If you can use them for your order, you’ll see them in the checkout. For example, BECS will only show up if the billing address is in Australia and the order is paid in Australian dollars (AUD).

To ensure that your order arrives on time, we have been informed of the following times for the last shipping option:

Destinaton	Christmas 2023	New Year’s Eve 2023
Germany	20. December 2023	27. December 2023
Belgium, Netherlands	18. December 2023	21. December 2023
France, Luxembourg	14. December 2023	19. December 2023
UK, Austria, Portugal, Switzerland, Spain	13. December 2023	18. December 2023
Italy	12. December 2023	17. December 2023
Rest of Europe	07. December 2023	11. December 2023
Australia, Japan, Canada, New Zealand, US	04. December 2023	06. December 2023
Rest of World	28. November 2023	30. November 2023

Please note that this is the last shipping option. The manufacturing time of custom toys needs to be added if necessary. We do not guarantee that the times will be met.

Edit: All color pigments have arrived and there is no more delay.

We have now received a shipping confirmation from our shipper. We expect to receive the colors within the next 7 to 9 weeks. All orders with “Pearl Blue”, “Reactive Salmon”, “Reactive Blue”, “Midnight Sapphire” and “Navy Metallic” will be poured then. Of course you can change your colors at any time.

We apologize for this inconvenience, but we still believe that it is important that we use only the highest quality and safest materials for our products.

The colors “Pearl Blue”, “Reactive Salmon”, “Reactive Blue”, “Midnight Sapphire” and “Navy Metallic” are currently facing unforeseen shipping delays from our supplier. Regrettably, we have not received a confirmed delivery date from our supplier yet. However, please rest assured that as soon as we receive these colors, we will prioritize manufacturing orders containing them.

We sincerely apologize for any inconvenience this may cause and appreciate your understanding.

Edit: We have changed the time back to the original time. The inventory drop will take place as usual at 6 pm CET.

As part of our ongoing commitment to providing you with the best shopping experience possible, we are thrilled to announce a significant improvement in our inventory drop process.

Starting this week, our biweekly inventory drop will take place two hours earlier than before. This change has been implemented to ensure better support and faster resolution of any potential issues that may arise during the inventory update.

By moving up the inventory drop time, we can allocate more resources and dedicate additional staff members to be available during this crucial period. This will enable us to respond promptly to any questions, concerns, or technical glitches that you may encounter while browsing or purchasing items from our webshop.

We understand the importance of seamless and efficient shopping, and this adjustment will greatly enhance our ability to deliver exceptional customer service. Our team is committed to providing timely assistance, addressing any issues promptly, and ensuring a smooth and hassle-free shopping experience for each and every one of you.

As always, if you have any questions or require assistance, please do not hesitate to reach out to our customer support team. We are here to help!

Heya!

We are looking for artists to create characters and related art.
Our main goal is to find a different artist for each of our models. All future pictures, graphics and projects of that character should be done in the same style, so it might not be a one-time gig.

Here are some of the more important information

• Every piece is commission based.
• We wait in your queue like everyone else.
• We own the full rights to every commission. You can still post it on your channels of choice, but you may not use it commercially. That’s our job. :3
• While we have ideas and themes for some of the characters there is no actual concept art or ref-sheet available. So the design of the characters appereance is mostly dictated by your artistic freedom and imagination.
• Payment either via PayPal or bank transfer (in Germany). We’ll need a proper invoice for taxes, an explanation on how to do it on PayPal will be provided if you need it. 🙂

Let’s take Finn as an example of the process:
We only had a few ideas for Finn when we contacted @Masvlno.
He should look friendly, punk-themed, something like a bionic prosthetic would be nice and his pose should be standing.

Everything else was left to Masvlno’s imagination. And after the character creation?
Future projects like more illustrations, stickers, close ups and possibly nsfw-oriented pieces should have the same or very similar style of course.

So we’ll basically get back to you every time we need something attached to that character. If you are interested feel free to send an email to application[at]neotori.com. Further discussions can be via Discord as well, but we want applications arriving at a single point, hence the email address.
A link to your gallery or channel to see some of your work would be nice. Commission info like prices and turnaround times are appreciated as well. We usually credit artwork and link to the artist if possible. If you don’t want us to do that simply let us know.

We will gather applications over two weeks, so don’t worry if we don’t get back to you instantly. Every email will be answered.

This post will be updated if more information are added or if we forgot something.

Edit:
Please send your application to the stated email, Twitter DMs and quote retweets won’t be considered an application.