Good news for orders from the US. From now on it is again possible for us to ship to the USA without extra costs. Older orders that are stored by us will be processed and shipped soon. This only applies to orders placed on our website and will be extended to our other shops in the coming weeks.
Unfortunately all our emails are currently blocked by Microsoft. If you have an email address at Microsoft (@hotmail/@live/@outlook) we are currently unable to send you any emails. We are already working on fixing this problem.
Good news for all Australians: DHL now offers shipping to Australia again. From now on we can ship to Australia with DHL International. For all orders from Australia we now have the option that the order is shipped right away with DHL. Of course you can still choose to store your order until our regular shipping method from Deutsche Post is available again.
Good news for shipping to the USA. In recent weeks, the transport market for the USA as a destination has eased somewhat and now offers larger transport capacities at slightly lower costs. Therefore we could reduce the shipping costs by 10 Euro for DHL shipping to the USA.
A short information about the shipping times to the USA. Currently there are longer processing times at the US American customs authority.
Due to the current global pandemic, our delivery options are limited. After Deutsche Post and DHL (our shipping partners) announced at the end of March that there are delivery difficulties worldwide, it slowly looks like the situation is easing again.
Deliveries in Europe (with England, Switzerland, Norway etc.) do not have any serious delivery problems at the moment. However, there may be delays in delivery. More detailed information about all countries can be found at the end of this message.
Shipments to Canada, Mexico, Thailand, Russia, Japan, many parts of Africa and South America are possible again. Orders that we have in stock for these countries will be or have already been shipped. More information about the individual countries can be found at the end of this message.
To the USA can still only be shipped with DHL International. Due to the reduced flight capacity to the USA, DHL charges an additional 16€ per shipment to the USA (Crisis Surcharge). These are already included in the shipping costs.
Unfortunately there is still no shipping possibility to Australia and New Zealand.
More detailed information about the individual countries can be found at DHL under the following link in the section “International Mail and Parcel Services”.